Reset a Password in the Paylocity Mobile App

Use the following process to reset a user account within the Paylocity Mobile App:

1. Select Forgot your password or company ID? on the Mobile App Login screen.
2. Complete the following fields on the next screen.
   • Company ID
   • Username
   • Email or a phone number attached to the employee profile or user account
3. Select Continue. A One-Time Passcode distributes via the previously selected delivery method.
4. Enter the One-Time Passcode. If a One-Time Passcode is not received, confirm with a Company Administrator that a valid email address and phone number are present in HR & Payroll.
5. Select Continue.
6. Choose a new password.
   • A recently used password cannot get used again.
   • The password must meet three of the four requirements:
     • A number
     • An uppercase letter
     • A lowercase letter
     • A non-alphanumeric character, such as# or!
7. Select Finish, completing the password reset process. Once completed, the app login screen displays.

 ADDITIONAL INFORMATION:

• The user's preferred phone and email are necessary on the employee profile for resetting a password.
• Users cannot reset Challenge Questions and Answers on the mobile app.
  • This must be done through the website.
  • If no Challenge Questions and Answers exist for the user, they are able to configure them through the mobile app.